Free for you. Funded by guests.
No setup fee. No monthly charge. No per-property fees. Happy Guest earns a share only when your guests choose to spend — on upsells, early check-in, or a damage waiver. If a guest buys nothing, nothing is paid.
See it on your listings — free
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Wait — Is it actually free? Yes. Here's why:
Three setups. #1 platform.
Choose your coverage level, payment model, and customizations.
- ✔︎ $1,500 damage waiver coverage
- ✔︎ Guests choose: deposit hold or waiver at check-in
- ✔︎ $3,000 damage waiver, included on every booking
- ✔︎ Waiver bundled into booking — automatic for every guest
- ✔︎ ID verification
- ✔︎ Custom web domain
- ✔︎ $10,000 damage waiver, included on every booking
- ✔︎ Waiver bundled into booking — automatic for every guest
- ✔︎ ID verification
- ✔︎ Custom web domain
- ✔︎ Sex offender screening
- ✔︎ Custom branded theme
Found your setup? Let's turn it on.
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Happy Guest increases top line revenue +30% on average
Happy Guest hosts increase listing count by +67% in their first year
"Easy to use and seamless upsell to guests! Happy with all the speedy customer service support."
— Yolanda Y · OwnerRez User
Book a free demo to check it out
Schedule a time for a virtual guest journey analysis. If Happy Guest is a fit, we help get you up and running in just a few days.
Let's find a time to meet
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Features always included
- ✔Your own guest portal with custom themes
- ✔Digital guidebook with photos, videos, and Google Maps
- ✔House manual with dynamic content per property
- ✔Welcome videos and arrival guide
- ✔Door codes, WiFi, and local recommendations
- ✔Damage waiver coverage on every stay
- ✔Streamlined claim filing with photo evidence
- ✔Most claims resolved in 3-5 days
- ✔Identify problem guests before arrival
- ✔IDs in rental agreements to support chargebacks
- ✔Custom upsells shop with Stripe payouts
- ✔Automated early check-in
- ✔Private chefs and local experiences
- ✔Affiliate and referral program
- ✔Automated re-booking and direct booking campaigns
- ✔Rental agreement with digital signature
- ✔Customizable guest registration
- ✔HOA forms built in
- ✔Authorization holds via Stripe
- ✔Direct PMS connection — real-time sync
- ✔Automated sequences triggered by milestones
- ✔Channel messages on Airbnb, Vrbo, and direct
- ✔SMS message automations
- ✔Customizable campaign templates
- ✔Guest CRM with verified contact information
- ✔Done-for-you setup and 1:1 onboarding
- ✔Live Office Hours 3x per week
- ✔Feature webinars and product updates
- ✔Concierge-style support from a team you trust
- ✔24/7 support bot people actually love
| Starter | Pro | Premier | |
|---|---|---|---|
| Compliance & Protection | |||
| Rental agreements | ✔︎ | ✔︎ | ✔︎ |
| HOA forms built in | ✔︎ | ✔︎ | ✔︎ |
| Guest ID collection | ✔︎ | ✔︎ | ✔︎ |
| ID verification | — | ✔︎ | ✔︎ |
| Sex offender screening | — | — | ✔︎ |
| Security deposit & authorization holds | ✔︎ | ✔︎ | ✔︎ |
| Accidental damage coverage | $1,500 | $3,000 | $10,000 |
| Claim resolution time | 3–5 days | 3–5 days | 3–5 days |
| Automated Messaging | |||
| Guest CRM with verified guest contact information | ✔︎ | ✔︎ | ✔︎ |
| Milestone-triggered message sequences | ✔︎ | ✔︎ | ✔︎ |
| Multi-channel delivery (Airbnb, Vrbo, Direct, SMS) | ✔︎ | ✔︎ | ✔︎ |
| Customizable message templates | ✔︎ | ✔︎ | ✔︎ |
| Automated direct re-booking campaigns | ✔︎ | ✔︎ | ✔︎ |
| Guest Upsells & Add-ons | |||
| Your own upsells shop | ✔︎ | ✔︎ | ✔︎ |
| Early check-in & late checkout | ✔︎ | ✔︎ | ✔︎ |
| Parking, pets & arrival packages | ✔︎ | ✔︎ | ✔︎ |
| Travel insurance | ✔︎ | ✔︎ | ✔︎ |
| Private chefs | ✔︎ | ✔︎ | ✔︎ |
| Local experiences | ✔︎ | ✔︎ | ✔︎ |
| Affiliate program | ✔︎ | ✔︎ | ✔︎ |
| Automated re-booking campaigns | ✔︎ | ✔︎ | ✔︎ |
| Digital Guidebooks | |||
| Welcome videos | ✔︎ | ✔︎ | ✔︎ |
| Branded guest portal | ✔︎ | ✔︎ | ✔︎ |
| Arrival guide & house manual | ✔︎ | ✔︎ | ✔︎ |
| Dynamic content & photos/video | ✔︎ | ✔︎ | ✔︎ |
| Google Maps integration | ✔︎ | ✔︎ | ✔︎ |
| Themes & branding | ✔︎ | ✔︎ | ✔︎ |
| Custom web domain | — | ✔︎ | ✔︎ |
| Custom branded themes | — | — | ✔︎ |
| Platform | |||
| Onboarding & setup support | ✔︎ | ✔︎ | ✔︎ |
| Live Office Hours (3x per week) | ✔︎ | ✔︎ | ✔︎ |
| Feature webinars & product updates | ✔︎ | ✔︎ | ✔︎ |
| Concierge-style support | ✔︎ | ✔︎ | ✔︎ |
| 24/7 support bot (that you'll actually love) | ✔︎ | ✔︎ | ✔︎ |
Guest Management Automation for Rental Hosts & Hotel OperatorsFrequently asked questions about pricing
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Yes — guests pay for whatever you choose to charge them. Happy Guest is free for hosts and property managers; we monetize through optional guest-facing products you control, like damage waivers and upsells.
Damage waivers can be built directly into the booking total or run like a post-booking security deposit — your call on which model fits your short-term rental business.
Upsells are always optional purchases your guests can opt into — early check-in, late check-out, local experiences, private chefs, or anything else you want to offer.
On average, hosts increase revenue +30% through upsells, with some adding +60% to +100% on top of their management income.
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Happy Guest is free for hosts — there are no traditional plan tiers locking features behind paywalls. Starter, Pro, and Premier are really three suggested damage protection configurations, each with a few add-ons that scale up. Everything else — messaging, CRM, guidebooks, upsells, support — is included across all three.
The actual differences:
Accidental damage coverage: $1,500 → $10,000 → $25,000
Guest screening: ID verification starts at Pro; sex offender screening at Premier
Branding: custom web domain starts at Pro; fully custom themes at Premier
These three are starting points — additional damage waiver coverage amounts are available between and beyond these tiers, so you can dial in the exact protection level each property needs. Most hosts pick a configuration based on property value and risk profile, then customize from there. There's no lock-in — mix and match to fit each property.
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No. Happy Guest is free for hosts and property managers — no per-property fees, no monthly subscriptions, no setup costs, and no minimums. Whether you manage 5 properties or 5,000, the platform itself never costs you anything.
Happy Guest earns a commission on optional guest-facing upsells — so your guests fund the platform when they choose to purchase. And if a guest doesn't buy anything, that's totally cool too!
Full platform, no per-property fees, no surprises. Coverage is issued and administered by a third-party partner. Happy Guest facilitates collection and documentation — it does not underwrite policies, guarantee coverage, or determine claim outcomes.Book a free demo to check it out
Schedule a time for a virtual guest journey analysis. If Happy Guest is a fit, we help get you up and running in just a few days.
Let's find a time to meet
Pop your email in and we'll show you the calendar.