Pay only when guests buy
Happy Guest is free to access. There's no setup fee and no monthly charge. We earn a share only when your guests choose to spend — on upsells, early check-in, or a damage waiver. If a guest buys nothing, nothing is owed.
"The platform is well thought out and clearly built by people who understand property management operations. The team is extremely responsive, and honestly we've had no complaints."
"I had a really great experience with Happy Guest. The team was responsive, communication was clear, and they made the whole process stress-free."
"We love using Happy Guest in our hosting business! It streamlines our check-in process and enhances the guest experience!"
Features always included
- ✔Your own guest portal with custom themes
- ✔Digital guidebook with photos, videos, and Google Maps
- ✔House manual with dynamic content per property
- ✔Welcome videos and arrival guide
- ✔Door codes, WiFi, and local recommendations
- ✔Damage waiver coverage on every stay
- ✔Streamlined claim filing with photo evidence
- ✔Most claims resolved in 3-5 days
- ✔Identify problem guests before arrival
- ✔IDs in rental agreements to support chargebacks
- ✔Custom upsells shop with Stripe payouts
- ✔Automated early check-in
- ✔Private chefs and local experiences
- ✔Affiliate and referral program
- ✔Automated re-booking and direct booking campaigns
- ✔Rental agreement with digital signature
- ✔Customizable guest registration
- ✔HOA forms built in
- ✔Authorization holds via Stripe
- ✔Direct PMS connection — real-time sync
- ✔Automated sequences triggered by milestones
- ✔Channel messages on Airbnb, Vrbo, and direct
- ✔SMS message automations
- ✔Customizable campaign templates
- ✔Guest CRM with verified contact information
- ✔Done-for-you setup and 1:1 onboarding
- ✔Live Office Hours 3x per week
- ✔Feature webinars and product updates
- ✔Concierge-style support from a team you trust
- ✔24/7 support bot people actually love
"Happy Guest got me started when I knew absolutely nothing about the business. The mentoring and support alone is infinitely valuable. The guest portal is far more robust than a protection plan."
"Easy to use and seamless upsell to guests! Happy with all the speedy customer service support."
"Happy Guest has been amazing for our business. I would recommend them to every PM I could."
Three setups. #1 platform.
Choose your coverage level, payment model, and customizations.
- ✔︎ $1,500 damage waiver coverage
- ✔︎ Guests choose: deposit hold or waiver at check-in
- ✔︎ $3,000 damage waiver, included on every booking
- ✔︎ Waiver bundled into booking — automatic for every guest
- ✔︎ ID verification
- ✔︎ Custom web domain
- ✔︎ $10,000 damage waiver, included on every booking
- ✔︎ Waiver bundled into booking — automatic for every guest
- ✔︎ ID verification
- ✔︎ Custom web domain
- ✔︎ Sex offender screening
- ✔︎ Custom branded theme
Book a free demo to get started
| Starter | Pro | Premier | |
|---|---|---|---|
| Compliance & Protection | |||
| Rental agreements | ✔︎ | ✔︎ | ✔︎ |
| HOA forms built in | ✔︎ | ✔︎ | ✔︎ |
| Guest ID collection | ✔︎ | ✔︎ | ✔︎ |
| ID verification | — | ✔︎ | ✔︎ |
| Sex offender screening | — | — | ✔︎ |
| Security deposit & authorization holds | ✔︎ | ✔︎ | ✔︎ |
| Accidental damage coverage | $1,500 | $3,000 | $10,000 |
| Claim resolution time | 3–5 days | 3–5 days | 3–5 days |
| Automated Messaging | |||
| Guest CRM with verified guest contact information | ✔︎ | ✔︎ | ✔︎ |
| Milestone-triggered message sequences | ✔︎ | ✔︎ | ✔︎ |
| Multi-channel delivery (Airbnb, Vrbo, Direct, SMS) | ✔︎ | ✔︎ | ✔︎ |
| Customizable message templates | ✔︎ | ✔︎ | ✔︎ |
| Automated direct re-booking campaigns | ✔︎ | ✔︎ | ✔︎ |
| Guest Upsells & Add-ons | |||
| Your own upsells shop | ✔︎ | ✔︎ | ✔︎ |
| Early check-in & late checkout | ✔︎ | ✔︎ | ✔︎ |
| Parking, pets & arrival packages | ✔︎ | ✔︎ | ✔︎ |
| Travel insurance | ✔︎ | ✔︎ | ✔︎ |
| Private chefs | ✔︎ | ✔︎ | ✔︎ |
| Local experiences | ✔︎ | ✔︎ | ✔︎ |
| Affiliate program | ✔︎ | ✔︎ | ✔︎ |
| Automated re-booking campaigns | ✔︎ | ✔︎ | ✔︎ |
| Digital Guidebooks | |||
| Welcome videos | ✔︎ | ✔︎ | ✔︎ |
| Branded guest portal | ✔︎ | ✔︎ | ✔︎ |
| Arrival guide & house manual | ✔︎ | ✔︎ | ✔︎ |
| Dynamic content & photos/video | ✔︎ | ✔︎ | ✔︎ |
| Google Maps integration | ✔︎ | ✔︎ | ✔︎ |
| Themes & branding | ✔︎ | ✔︎ | ✔︎ |
| Custom web domain | — | ✔︎ | ✔︎ |
| Custom branded themes | — | — | ✔︎ |
| Platform | |||
| Onboarding & setup support | ✔︎ | ✔︎ | ✔︎ |
| Live Office Hours (3x per week) | ✔︎ | ✔︎ | ✔︎ |
| Feature webinars & product updates | ✔︎ | ✔︎ | ✔︎ |
| Concierge-style support | ✔︎ | ✔︎ | ✔︎ |
| 24/7 support bot (that you'll actually love) | ✔︎ | ✔︎ | ✔︎ |
Guest Management Automation for Rental Hosts & Hotel OperatorsFrequently asked questions about pricing
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Yes — guests pay for whatever you choose to charge them. Happy Guest is free for hosts and property managers; we monetize through optional guest-facing products you control, like damage waivers and upsells.
Damage waivers can be built directly into the booking total or run like a post-booking security deposit — your call on which model fits your short-term rental business.
Upsells are always optional purchases your guests can opt into — early check-in, late check-out, local experiences, private chefs, or anything else you want to offer.
On average, hosts increase revenue +30% through upsells, with some adding +60% to +100% on top of their management income.
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Happy Guest is free for hosts — there are no traditional plan tiers locking features behind paywalls. Starter, Pro, and Premier are really three suggested damage protection configurations, each with a few add-ons that scale up. Everything else — messaging, CRM, guidebooks, upsells, support — is included across all three.
The actual differences:
Accidental damage coverage: $1,500 → $10,000 → $25,000
Guest screening: ID verification starts at Pro; sex offender screening at Premier
Branding: custom web domain starts at Pro; fully custom themes at Premier
These three are starting points — additional damage waiver coverage amounts are available between and beyond these tiers, so you can dial in the exact protection level each property needs. Most hosts pick a configuration based on property value and risk profile, then customize from there. There's no lock-in — mix and match to fit each property.
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No. Happy Guest is free for hosts and property managers — no per-property fees, no monthly subscriptions, no setup costs, and no minimums. Whether you manage 5 properties or 5,000, the platform itself never costs you anything.
Happy Guest earns a commission on optional guest-facing upsells — so your guests fund the platform when they choose to purchase. And if a guest doesn't buy anything, that's totally cool too!
Full platform, no per-property fees, no surprises. Coverage is issued and administered by a third-party partner. Happy Guest facilitates collection and documentation — it does not underwrite policies, guarantee coverage, or determine claim outcomes.
Book a free demo to get started
Schedule a time for a virtual guest journey analysis. If Happy Guest is a fit, we help get you up and running in just a few days.
NO CREDIT CARD NEEDED