Happy Guest + Track:
Own the guest experience
Track and Happy Guest give you everything from back-office infrastructure to the guest experience, in one connected setup.
Nothing to migrate. No app to download.
Full set up is done for you, completely free.
Pop in your email to see the calendar.
You built it right.
Now automate the rest.
Track
Pairing Track with Happy Guest means every confirmed reservation comes with a fully automated pre-arrival experience - rental agreements, ID collection, damage protection options, curated upsells, all completed by your guest before they ever receive their arrival details. Guests get everything they need. You get your time back.
How your Track account works with Happy Guest:
Your Track property listings are automatically synced with Happy Guest. No manual setup
Happy Guest pulls generates a personalized reservation links for each guest
Your door codes are delivered to the guest at the right time based on their reservation details
You set the rules. Guests complete the check-in process themselves. No per-property fees.
Happy Guest
On the guest side, Happy Guest picks up right where Track leaves off - automating the guest experience from the moment someone books to after they check out. Your guest does three things, Happy Guest does the rest.
In under two minutes, on their phone, no app required::
1. Signs your rental agreement and house rules
2. Uploads a government-issued ID
3. Covers the protection by paying the deposit, authorizing the hold, or accepting the damage waiver, whichever you require
Once those three steps are complete, the door code releases automatically. No completion, no code—it's that simple. Everything else runs itself, on every reservation, without any extra effort on your part.
HAPPY GUEST WORKS WITH EVERY
OTA & PMSGet to know Track
Track by TravelNet Solutions brings over 20 years of hospitality expertise to a modular platform that covers everything from property management and CRM to call center tools and direct booking infrastructure.
Happy Guest handles the guest side of that equation: a psychology-backed, fully automated journey from booking confirmation through checkout, with no app required and no manual effort needed.
Stack them together, and every guest gets a five-star experience while your team stays focused on growing the business.
What Track offers:
TrackPMS: Reservations, front desk management, tape charts, and full booking control in one view
TrackCRM: Lead management and homeowner acquisition tools, with guest history tracking built in
TrackPulse: Call center software that gives your agents real-time reservation data
TrackDistribution: OTA listings management with sync across Airbnb, Vrbo, Booking.com, and more
TrackDMS: Full-service digital marketing including SEO, paid advertising, and content strategy for vacation rental businesses
Direct Booking Solutions: Marketing, website, call center, and property management connected in one funnel
What Happy Guest users are saying
"Using Happy Guest has been a great addition to my workflow. It's made the process of getting guests to sign rental agreements seamless and professional. What I appreciate most is how clearly everything is explained to guests!"
"Happy Guest got me started when I knew absolutely nothing about the business. The mentoring and support alone is infinitely valuable. The guest portal is far more robust than a protection plan!"
"Happy Guest has been amazing for our business. I would recommend them to every PM I could."
Track & HAPPY GUEST WORK TOGETHERHappy Guest and Track, working together
Track wins you the guests. Happy Guest gives your guests an experience worth remembering. Two platforms, working together in sync.
Happy Guest takes the guest. The rental agreement. The ID verification. The deposit or damage waiver. The upsells. The guidebook. The messages. And the moment the door code releases.
Two jobs, two tools, working together. Nothing to migrate.
Book a free call
Pop your email in and we'll show you the calendar.
-
![Green screen displaying options for incidentals including damage coverage, security hold, damage waiver, security deposit, and guest travel with details and instructions, with a black "Add card" button at the bottom.]()
Compliance & Protection
-
![A woman in a pink dress smiling with her arms outstretched at a beachside location with ocean and beach umbrellas in the background.]()
Automated Messaging
-
![Text message notification about early check-in availability, followed by check-in instructions, a flyer about early check-in fees, and a section with local maps and images of a hot air balloon and food.]()
Revenue & Upsells
-
![A digital interface showcasing local guides, featuring an option for a private chef experience with a photo of a woman smiling at a restaurant table, a server holding a tray, and other travel-related images such as palm trees and a beach.]()
Guidebooks & Guest Experience
-
![A digital interface with multiple colored options for completing a survey, including a black button that says 'I have read the agreement' and checkboxes for different steps.]()
Rental Agreements
-
![A yellow sign displaying house rules, including quiet hours from 10 PM to 8 AM and a reminder to check out on time.]()
Damage Protection
-
![Screenshot of a verification process asking to upload photos of a front and back of an ID, such as a passport or driver's license, with instructions highlighted in a blue box.]()
Guest Verification
-
![Screenshot of a smartphone displaying a check-in notification and instructions for a hotel stay, including early check-in availability and check-in address details.]()
Early Check-In
-
![Pink background with text promoting upgrades for Airbnb guests, showing images of a wood bundle with fire, and a person spraying bug spray outdoors, with black buttons labeled 'More info' beneath each image.]()
Upsells & Add-Ons
-
![A menu card with a photo of a fried chicken sandwich with coleslaw, pickles, and a bun, served with French fries, advertising the best restaurants around Nashville.]()
Affiliate Revenue
-
![Checkout instructions for Kini Beach Haus, including housekeeper arrivals at 10 am, recommendations to tidy up, tips to leave the apartment before arrival, and late checkout policies with a $75 fee if not arranged 24 hours in advance.]()
Direct & Repeat Bookings
Wait — Is it actually free? Yes.
Here’s why:
Frequently asked questions about Happy Guest & Track
-
You need a Track account and a free Happy Guest account. Log into your Happy Guest account, navigate to the connections settings, and select Track from the list of supported Property Management Systems (PMS). Follow the on-screen prompts to authorize the connection using your Track account credentials or API key so reservations sync automatically.
-
No. Reservations, calendars, channels, and billing stay where they are on Track. Happy Guest runs the guest journey after the booking.
-
Happy Guest is free for hosts, with no plan tiers or paywalled features. It only makes money when a guest chooses to spend, on an upsell, early check-in, or a damage waiver. If the guest doesn't buy anything, you don't owe anything.
-
No. Happy Guest layers on top of your existing Track setup. It doesn't replace your PMS messaging, it specifically handles the compliance and check-in tasks that Track doesn't automate end-to-end.
-
Yes. Happy Guest pulls each reservation's details from Track, including multi-unit bookings, and generates the right check-in flow per guest or per unit, depending on how you've set it up.
-
![A wooden chair with a small Santa Claus and a zebra doll sitting on it, positioned near a large green plant and concrete stairs.]()
Resources: Webinars
-
![Close-up of a toy T-Rex dinosaur in the foreground, with a blurred toy Triceratops dinosaur in the background on rocky terrain.]()
Resources: Browse All
-
![A white house with large window panes, a flowering red vine climbing up the front, and potted plants in front, beneath a bright blue sky.]()
For Short Term Rentals
-
![Part of a decorative headboard with carved wood design and cream-colored tufted upholstery, visible against a wallpapered wall with vertical stripes and floral patterns.]()
For Boutique Hotels
-
![A cozy living room with pink walls, green furniture, and a framed portrait of a woman with a turban. There are flowers on the table and a lamp with a fringed shade in the foreground.]()
For Inns & Bed and Breakfasts
-
![A rubber duck dressed as a hiker with a backpack, hat, and camera, surrounded by dark green ivy leaves.]()
For Glamping & Unique Stays
-
![A cozy interior scene with an orange vintage sofa, a throw pillow with a blue plaid pattern, a smaller pillow with a leopard print, a blue jug with dried flowers, a pink stool, a large cactus, a framed landscape painting, and a patterned rug.]()
For Mid-Term Rentals
Get a demo for your STR
Book a 45 minute 1-on-1
We'll show you exactly what your guests would see, building your account with you. It's the setup, not a sales pitch. Completely free.